Cebu Pacific (CEB) has cleared all the refund complaints that were filed at the Civil Aeronautics Board (CAB) as the country’s leading airline continued to prioritize its customers by overhauling its systems and augmenting its refund-dedicated workforce to continually process requests. As of August, the airline had cleared cases totaling 2,842 that were filed at the CAB …
Cebu Pacific has fully refunded its passengers for requests filed until June 2021, issuing PHP 7.7 billion to its customers. The airline overhauled its refund processes and augmented its refund-dedicated workforce, to process 991,764 refund requests with various forms of payment. The 100% refund completion rate excludes unsuccessful refund requests, such as: 1. Bookings made through travel agencies that may have …
Continue reading Cebu Pacific clears 100% of refund requests until June 2021
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